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PREFACE
SK HOTEL SUPPLIES always want to ensure a smooth business flow for all our beloved customers. To guarantee them the most convenient shopping experiences. However, for some rare occasions, there are still minimal problems that may occur like damage items, wrong delivered items, and incomplete accessories.
With this kind of situation SK assures that we are not too difficult to reach.
You can always reach us on our contact numbers, website chat-box, or Facebook messenger.
Our customer service representative can entertain concerns working days from 9:00am to 5:00pm.
RETURN AND EXCHANGE POLICY
• The Buyer should ship back to us the damaged item first then we will ship back the correct item. Shipping address will be provided if the item is already eligible for return and exchange policy. We are not liable for damages while thru shipping/transit. We only acknowledge damages 7 days after the order is received.
• Keep in mind that we always conduct investigations especially for damaged items
• Item/s should be returned within 7 calendar days upon the time you received it
• Item/s should not be used yet.
• It should be in the same packaging or placed on its original box
• Tags should still be intact
• All accessories are complete
• STRICTLY NO CHANGE ITEMS
• NO REFUNDS
• SK HOTEL SUPPLIES reserve its rights to reject returns without proper approval of the Support Team and may be returned to the shipper to whatever reason. Any shipping fee that will incur will be charged to the customer.
NOTE：We only allow RETURN and EXCHANGE of the ITEMS IF you recieve DAMAGE and WRONG DELIVERY
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